Warranty Policy

At Sakura Power Ltd., we are committed to delivering high-quality, durable, and reliable power solutions. To ensure the best customer experience, we provide comprehensive warranty and after-sales service for all SAKURA and HYUNDAI power products sold by us or through our authorized dealers across Bangladesh.

LENGTH OF WARRANTY:

(From date of purchase) 12 Months or 1000 Run Hours whichever comes first (for Generator)

 

What SAKURA Will Repair or Replace Under Warranty:

SAKURA will repair or replace, at its option, any part that is proven to be defective in material or workmanship under normal use during the applicable warranty time period. Warranty repairs and replacements will be made without charge for parts or labor. Anything replaced under warranty becomes the property of SAKURA POWER LTD. All parts replaced under warranty will be considered as part of the original product and any warranty on those parts will expire coincident with the original product warranty.

Warranty does not apply where:

• Improper installation, improperly maintained, misused, and unauthorized alteration.
• Routine maintenance is skipped or unapproved fuel/oil is used.
• Repairs have been made or attempted by others.
• Replacements are required because of normal wear and tear.
• Fuel contamination and duplicate Engine oil,
• Parts affected or damaged by accident and/ or collision.
• Physical damage will not cover any warranty.
• Consumable items like lube oil, filters, spark plugs etc. are not covered under warranty.

List of consumable items:

The parts that naturally wear out with use,

• Oil and Filters
• Spark Plugs
• Belt
• Blades ( Mower, Cutter)
• Brushes (Motor Carbon Brushes)
• Batteries (In some cases)
• Fuses
• Nozzle (Pressure washers)
• Clutch Plates, Recoil Ropes, Starter Handles
  
  

FAQ:

What to do when facing problems with my power equipment?
We provide a minimum 3 months to 12 months different warranty for different types of products. If any particular problem is faced, you are encouraged to dial our support center (+88 0179 11111 44). Our specialists will address the issue immediately.

When will I receive my generator warranty paper?
A warranty paper comes part-and-parcel with the purchase of your product. You will gain a one-year warranty on the day of purchase.

How long is my warranty?
Warranty terms are shown in the back of your owner's manual. Generally, we provide a minimum 3 months to one year part and service warranty, for a specific time period please check the warranty chart below.

Where can I get warranty repairs?
You may take your Sakura product to any authorized Sakura Power Equipment servicing dealer in Bangladesh, which carries your particular product line for warranty repairs. When taking your product in for warranty service, you must provide proof of purchase.

How do I transfer the warranty from the first owner?
Kindly send a letter to the following address and include the information listed below:

Sakura Power Limited
Attn: Customer Service / Product Registration
House 7 (5th Floor), Road 7, Gulshan 1, Dhaka-1212

Information required:
The original date of purchase
Complete model and serial number information

 

Product Warranty Chart:

Category	Product Series	Includes	Excludes	Warranty Period
Gasoline Generator	LG SERIES	Spare Parts and Labour	Consumable Items	1 Year
	Storm Series	Spare Parts and Labour	Consumable Items	1 Year
	HG Series	Spare Parts and Labour	Consumable Items	1 Year
Diesel Generator	Diesel Series	Spare Parts and Labour	Consumable Items	1 Year
Inverter Generator	Inverter Series	Spare Parts and Labour	Consumable Items	1 Year
LPG Generator	LPG (Dual Fuel) Series	Spare Parts and Labour	Consumable Items	1 Year
Lawn Mower	Honda Engine Lawn Mower	Spare Parts and Labour	Consumable Items	1 Year
	Sakura Engine Lawn Mower	Spare Parts and Labour	Consumable Items	1 Year
	B&S Engine Lawn Mower	Spare Parts and Labour	Consumable Items	1 Year
Brush Cutter	Brush Cutter Series	Service at Sakura Power’s Office	Consumable Items	6 Months
Chain Saw	Gasoline	Service at Sakura Power’s Office		3 Months
	Electric	Service at Sakura Power’s Office		6 Months
Earth Auger	Earth Auger	Service at Sakura Power’s Office		6 Months
High-Pressure Washer	High-Pressure Washer	Service at Sakura Power’s Office		3 Months
Water Pump & Fire Pump	Water Pump & Fire Pump	Spare Parts and Labour	Consumable Items	1 Year
Sprayer Machine	Manual Sprayer	No Warranty	No Warranty	No Warranty
	Rechargeable Sprayer			3 Months
	Power Sprayer	Service at Sakura Power’s Office		3 Months